Shipping & Delivery
At Montiff, we know that when you place an order, you want it to arrive quickly and in perfect condition. Below you'll find everything you need to know about our shipping process.
Shipping Rates
| Order Value | Shipping Cost |
|---|---|
| Orders over $100 | Free Shipping |
| Orders under $100 | Flat Rate $8.99 |
Free shipping applies to standard UPS Ground shipping within the contiguous United States only.
Processing Time
Orders received before 12:00 PM PST Monday–Thursday (excluding holidays) will be shipped the same day. Orders received after 12:00 PM PST will be shipped the next business day. Orders placed on Saturday and Sunday will be shipped the following business day.
Delivery Time
Shipping times are calculated on business days (Monday–Friday) and do not include the day of shipment. Transit times vary by destination. To estimate when your order will arrive, find your state and match it to the transit days shown at checkout.
Shipping Methods
We ship all orders via UPS Ground. For expedited shipping options, please contact us at support@montiff.com or call (310) 582-8938.
Shipping Destinations
- All 50 States: Yes, we ship to all states in the U.S.
- Alaska & Hawaii: Please contact us at support@montiff.com or call (877) 820-4883 for shipping rates.
- P.O. Boxes: We do not ship to P.O. Boxes.
- International: We currently do not ship internationally.
Order Tracking
Once your order has shipped, you will receive a confirmation email from UPS with your tracking number. You can also track your package directly at www.ups.com.
Undeliverable Packages
If UPS is unable to deliver your package after three attempts, the package will be returned to Montiff. A $8.99 shipping fee will be charged to reship the order to you.
Special Order Items
Some items are made to order and require additional processing days. If you are unsure about delivery timing for a special order item, please email us at support@montiff.com for more information.
Out-of-Stock Items
If an item you want to purchase is out of stock, please email us at support@montiff.com to inquire about availability and restock timing.
Delayed or Lost Shipments
UPS is not responsible for delays caused by weather or acts of God. If your order has not arrived within the expected timeframe, please track your package at www.ups.com first. If you still have questions, contact us at support@montiff.com and we'll help track it down.
Local Pickup
We currently do not offer local pickup.
Return Shipping
For information on return shipping costs and procedures, please refer to our Returns & Refunds Policy.
Questions?
If you have any questions about our shipping policy, please don't hesitate to reach out.